FAQ

What is your returns policy?
If for any reason you are not completely satisfied with your purchase, we will be happy for you to return it within 14 days for a full refund. Please note that items must be returned in original condition and shipping costs back to us are not included in refund. 

Will my item be well packaged?
Yes, we do our utmost to protect our antiques. We send over 1000 items per week so are well practiced.

Do you offer gift wrapping?
We don't currently offer gift wrapping. Consistent with our commitment to the environment, all of our packaging is recycled and many items are sold with their original boxes.

Can you hold an item if I can’t make it to the shop immediately?
Absolutely!

What are your opening hours?
Monday to Saturday 10.00am – 5.30pm.
Sunday 11.00am – 5.00pm.
We remain open during lunchtime.

Do you do valuations? 
Yes. We can provide verbal valuations, free of charge and formal written valuations for insurance probate etc for a small fee.

Do you sell at antiques fairs?
No, with such a comprehensive online store and a busy shop, there is no time. 

What’s the difference between antique and vintage?
An antique is an item over 100 years old. Although it is becoming more common for items of 50+ years to be considered antique. Vintage means an item with some age, normally 10 to 50 years old. For example items in the style of a period such as 1960s, 1970s or 1980s.